Unified Communication as a Service (UCaaS) Market Size, Trends and Insights By Component (Telephony, Unified Messaging, Collaborating Platforms, Conferencing, Others), By Delivery model (Managed Services, Hosted/Cloud Services), By Industry Vertical (IT and Telecom, Healthcare, Education, Others), and By Region - Global Industry Overview, Statistical Data, Competitive Analysis, Share, Outlook, and Forecast 2024–2033
Report Snapshot
| Study Period: | 2024-2033 |
| Fastest Growing Market: | Asia-Pacific |
| Largest Market: | Europe |
Major Players
- RingCentral
- 8×8
- LogMeIn
- Orange S.A.
- Others
Reports Description
According to Custom Market Insights (CMI), The Global Unified Communication as a Service Market was estimated at around US$ 48.16 billion in 2021 and is expected to reach USD 61.07 billion in 2022 growing at a CAGR of nearly 26.43% from 2022 to 2030. The market is projected to reach approximately USD 240.17 billion by 2030.
The unified Communication as a Service Market offers a comprehensive and deep evaluation of the market’s stature. Also, the market report estimates the market size, revenue, price, market share, market forecast, growth rate, and competitive analysis.
Unified communication as a service Market: Overview
The cloud-based Unified Communication-as-a-Service (UCaaS) costs a monthly membership fee for the web-based user interface, mobile communication, and customization & integration. Operations in contact centres, ongoing support, reporting, and analytics are all made to use it. Because they are less expensive than conventional Private Branch Exchange (PBX) systems, more firms are implementing cloud-based unified communications technologies.
The unified communications as a service (UCaaS) platform offers all communication and collaboration options. Many companies utilize UCaaS because it increases revenue by streamlining company processes and enhancing communication. The market for UCaaS is growing due to elements including UCaaS’s increased adoption in small and medium-sized organizations and rising demand for it. The low cost of UCaaS and its pay-per-usage feature are other market drivers.
Unified communication as a service Market: COVID–19 Impact Analysis
The COVID-19 pandemic has significantly impacted global economies. For several industries, COVID-19 has created several difficulties. Organizations worldwide have changed to remote working platforms since the COVID-19 epidemic started to protect employee safety and reduce COVID spread. Due to employees beginning to work from home, there has been a significant demand for online communication and collaboration platforms using cutting-edge technology.
The usage of services has been further boosted by rising work-from-home and distance learning regulations. As a result, businesses quickly shifted to the cloud service model to manage their teams and boost worker productivity. The demand for business communications services is increasing even more as a result. In this way, the COVID-19 epidemic has given business players additional chances to expand.
Additionally, widespread lockdowns led to school closings, which significantly influenced the state of global education. Governments all across the world began to embrace digital learning strategies. Through various UCaaS platforms, including Zoom and others, the supplier in the industry is committed to offering exceptional digital learning experiences.
Unified Communication as a Service Market: Growth Drivers
Rise in investments in Unified Communication-as-a-Service by public and hospitality sectors to accelerate the market’s growth
Law enforcement agencies and government entities must employ cutting-edge technologies to improve a variety of public services. These public sector organizations are spending money on unified communications consultancy to strengthen departmental collaboration, speed up information exchange, and raise productivity.
Government agencies may more easily adjust to unforeseen market shifts like the COVID-19 outbreak thanks to UCaaS providers. Additionally, they offer a centralized environment for all the tools workers in the public sector require to adopt cutting-edge technology like chatbots, automation tools, and AI analytics. With the aid of UCaaS solutions, public sector businesses adopt cutting-edge technology, change swiftly, stay current, and ultimately perform public services more successfully.
The number of money businesses in the hotel industry investing in UCaaS solutions is rising. Utilizing unified communications as a Service may travel with ease and efficiency. Additionally, it enhances workers’ efficiency, production, and sense of cooperation. Multiple workers may manage client inquiries in a UCaaS environment by accessing softphones via their mobile devices from any location.
Lower Total Cost of Ownership (TCO) is driving the UCaaS market.
Due to the emergence of cloud-based unified communications, which allow employees to connect at any location, businesses may install unified communications at a low cost compared to on-premises PBX systems. UCaaS solutions leverage software from infrastructure that is externally hosted and charge a monthly fee, lowering TCO. These features lessen travel costs while enhancing employee cooperation, productivity, and work satisfaction. Instead of pricey telecommunications infrastructure, UCaaS solutions require specialized routing equipment and VoIP-capable telephone handsets on-premises. Consequently, a lower total cost of ownership is growing the global Unified Communication as a Service market.
Unified communication as a service Market: Segmentation Analysis
The unified communication as a service market is segmented into the components, delivery models, and industry verticals. Based on the component, the telephony segment is estimated to lead the market in the forecasted period. Due to the evolution of business communication infrastructure and the rising demand for cloud (IP) telephony, telephony is projected to hold most of the market share.
Businesses converting to voice-over-Internet protocol (VoIP) solutions from conventional PBX telephone systems have expanded the market. Advanced collaboration technologies are enabling workers to complete tasks quickly. By complementing each team member, these tools increase employee productivity. During the forecasted period, the conferencing category is anticipated to expand significantly. The market will expand more quickly if cloud-based web conferencing services are used more often.
By delivery model, the hosted/cloud service segment is anticipated to dominate the market in the projected period. The main drivers of adoption are cutting-edge cloud services like cloud telephony and conferencing. Customizations, dashboards, numerous functionalities, analytics, portals, and other features are all part of managed services. Because of this, the size of the managed service market is anticipated to increase significantly over the projected period.
The IT and telecom segment dominated the UCaaS market during the forecast period by industry vertical. The demand to implement UCaaS solutions is driven by many IT and telecom firms’ significant emphases on implementing more effective communication among their geographically dispersed workforce. Employees in the IT and telecom sectors frequently deal with high-profile clients like government agencies and federal organizations, which necessitates a safe and effective information exchange.
The adoption of UCaaS solutions by IT and telecom firms is driven by the rising requirement for data security and privacy protection. 2021 saw a huge increase in income for the healthcare sector as patients continued to prioritize effective communication with healthcare professionals and caregivers to receive better treatment. As a result, to enhance patient care and boost operational effectiveness, physicians and other healthcare professionals continue to place a high value on having real-time access to vital patient data from various sources. The National Health Service (NHS), among other healthcare systems, is increasingly using UCaaS solutions, which is driving other local healthcare facilities to implement the technology at the organizational level.
Report Scope
| Feature of the Report | Details |
| Market Size in 2021 | 48.16 billion |
| Projected Market Size in 2030 | 240.17 billion |
| CAGR Growth Rate | 26.43 % CAGR (2022-2030) |
| Base Year | 2023 |
| Forecast Period | 2024-2033 |
| Prominent Players | RingCentral, 8×8, LogMeIn, Orange S.A., DialPad, StarBlue, Windstream, Alcatel-Lucent Enterprise, Intrado Corporation, NTT Communications Corporation, Masergy, Revation Systems, Mitel, Cisco, Vonage, Fuze Inc., Microsoft, Google, Verizon, BT, and Others |
| Key Segment | By Component, Delivery model, Industry Vertical, and Region |
| Report Coverage | Revenue Estimation and Forecast, Company Profile, Competitive Landscape, Growth Factors and Recent Trends |
| Regional Scope | North America, Europe, Asia Pacific, Middle East & Africa, and South & Central America |
| Buying Options | Request tailored purchasing options to fulfil your requirements for research. |
Key Insights:
- Based on component segmentation, the telephony segment is estimated to hold the largest market share during the forecast period, and the conferencing category is anticipated to grow at a consistent rate.
- Based on delivery model segmentation, the hosted/cloud segment is the leading revenue-generating category during the forecast period.
- Based on vertical industry segmentation, the IT and telecom segment is the leading revenue-generating category during the forecast period.
- Based on geography/region, the North American region was the leading revenue generator in 2021.
Recent Development
- July 2022: The Unified Communications-as-a-Service (UCaaS) and Contact Center-a-Service (CCaaS) provider Ericsson purchased Vonage Holdings Corp. to transform its mobile network business into an enterprise. With the addition of CCaaS, UCaaS, and Communications Platform as a Service (CPaaS), Ericsson can now offer a complete line of communications solutions.
- January 2020: To improve contact center and cloud communications capabilities, Altura teamed with RingCentral. Altura will work with RingCentral to let U.S. businesses in various industries, including healthcare, government, and education, access its cloud communications and contact center solutions.
Regional Landscape
Throughout the projection period, North America is expected to continue to be among the most alluring markets and this region is accounted for the majority revenue share in the market. Due to the adoption of cutting-edge commercial communication services, North America dominates the worldwide industry.
End-use businesses in this region have already included chat, email, voice, video and audio conferencing, and other services in their daily operations. Please bring your device (BYOD), telepresence technologies, and other trends that are being adopted and fueling the market’s expansion. In addition, important firms like IBM Corporation, Verizon Communication Inc., Google LLC, Avaya Inc., and others foster the sector’s expansion.
Competitive Landscape
Our report offers quantitative and qualitative insights into the WebRTC market and major development initiatives the key players adopt. Further, it offers competitive details and market share analysis. The report further includes relevant financial information, products and services offered, SWOT analysis, and the players’ recent developments.
Key Players:
- RingCentral
- 8×8
- LogMeIn
- Orange S.A.
- DialPad
- StarBlue
- Windstream
- Alcatel-Lucent Enterprise
- Intrado Corporation
- NTT Communications Corporation
- Masergy
- Revation Systems
- Mitel
- Cisco
- Vonage
- Fuze Inc.
- Microsoft
- Verizon
- BT
The global Unified communication as a service market is segmented as follows:
By Component
- Telephony
- Unified Messaging
- Collaborating Platforms
- Conferencing
- Others
By Delivery Model
- Managed Services
- Hosted/Cloud Services
By Industry Vertical
- IT and Telecom
- Healthcare
- Education
- Others
On the basis of Geography
North America
- U.S.
- Canada
- Mexico
- Rest of North America
Europe
- Germany
- France
- U.K.
- Italy
- Spain
- Rest of Europe
Asia Pacific
- China
- Japan
- India
- New Zealand
- Australia
- South Korea
- Rest of Asia Pacific
The Middle East & Africa
- Saudi Arabia
- UAE
- Egypt
- Kuwait
- South Africa
- Rest of the Middle East & Africa
Latin America
- Brazil
- Argentina
- Rest of Latin America
Table of Contents
- Chapter 1. Preface
- 1.1 Report Description and Scope
- 1.2 Research scope
- 1.3 Research methodology
- 1.3.1 Market Research Type
- 1.3.2 Market research methodology
- Chapter 2. Executive Summary
- 2.1 Global UCaaS Unified Communication as a Service Market, (2022 – 2030) (USD Billion)
- 2.2 Global UCaaS Unified Communication as a Service Market : snapshot
- Chapter 3. Global UCaaS Unified Communication as a Service Market – Industry Analysis
- 3.1 UCaaS Unified Communication as a Service Market: Market Dynamics
- 3.2 Market Drivers
- 3.2.1 Rise In Investments In Unified Communication-As-A-Service By Public And Hospitality Sectors
- 3.2.2 Lower Total Cost Of Ownership (TCO) Is Driving The Ucaas Market.
- 3.3 Market Restraints
- 3.4 Market Opportunities
- 3.5 Market Challenges
- 3.6 Porter’s Five Forces Analysis
- 3.7 Market Attractiveness Analysis
- 3.7.1 Market attractiveness analysis By Component
- 3.7.2 Market attractiveness analysis By Delivery model
- 3.7.3 Market attractiveness analysis By Industry Vertical
- Chapter 4. Global UCaaS Unified Communication as a Service Market- Competitive Landscape
- 4.1 Company market share analysis
- 4.1.1 Global UCaaS Unified Communication as a Service Market: company market share, 2021
- 4.2 Strategic development
- 4.2.1 Acquisitions & mergers
- 4.2.2 New Product launches
- 4.2.3 Agreements, partnerships, cullaborations, and joint ventures
- 4.2.4 Research and development and Regional expansion
- 4.3 Price trend analysis
- 4.1 Company market share analysis
- Chapter 5. Global UCaaS Unified Communication as a Service Market – Component Analysis
- 5.1 Global UCaaS Unified Communication as a Service Market overview: By Component
- 5.1.1 Global UCaaS Unified Communication as a Service Market share, By Component, 2021 and 2030
- 5.2 Telephony
- 5.2.1 Global UCaaS Unified Communication as a Service Market by Telephony, 2022 – 2030 (USD Billion)
- 5.3 Unified Messaging
- 5.3.1 Global UCaaS Unified Communication as a Service Market by Unified Messaging, 2022 – 2030 (USD Billion)
- 5.4 Collaborating Platforms
- 5.4.1 Global UCaaS Unified Communication as a Service Market by Collaborating Platforms, 2022 – 2030 (USD Billion)
- 5.5 Conferencing
- 5.5.1 Global UCaaS Unified Communication as a Service Market by Conferencing, 2022 – 2030 (USD Billion)
- 5.1 Global UCaaS Unified Communication as a Service Market overview: By Component
- Chapter 6. Global UCaaS Unified Communication as a Service Market – Delivery model Analysis
- 6.1 Global UCaaS Unified Communication as a Service Market overview: By Delivery model
- 6.1.1 Global UCaaS Unified Communication as a Service Market share, By Delivery model, 2021 and 2030
- 6.2 Managed Services
- 6.2.1 Global UCaaS Unified Communication as a Service Market by Managed Services, 2022 – 2030 (USD Billion)
- 6.3 Hosted/Cloud Services
- 6.3.1 Global UCaaS Unified Communication as a Service Market by Hosted/Cloud Services, 2022 – 2030 (USD Billion)
- 6.1 Global UCaaS Unified Communication as a Service Market overview: By Delivery model
- Chapter 7. Global UCaaS Unified Communication as a Service Market – Industry Vertical Analysis
- 7.1 Global UCaaS Unified Communication as a Service Market overview: By Industry Vertical
- 7.1.1 Global UCaaS Unified Communication as a Service Market share, By Industry Vertical, 2021 and 2030
- 7.2 IT and Telecom
- 7.2.1 Global UCaaS Unified Communication as a Service Market by IT and Telecom, 2022 – 2030 (USD Billion)
- 7.3 Healthcare
- 7.3.1 Global UCaaS Unified Communication as a Service Market by Healthcare, 2022 – 2030 (USD Billion)
- 7.4 Education
- 7.4.1 Global UCaaS Unified Communication as a Service Market by Education, 2022 – 2030 (USD Billion)
- 7.1 Global UCaaS Unified Communication as a Service Market overview: By Industry Vertical
- Chapter 8. UCaaS Unified Communication as a Service Market – Regional Analysis
- 8.1 Global UCaaS Unified Communication as a Service Market Regional Overview
- 8.2 Global UCaaS Unified Communication as a Service Market Share, by Region, 2021 & 2030 (USD Billion)
- 8.3. North America
- 8.3.1 North America UCaaS Unified Communication as a Service Market, 2022 – 2030 (USD Billion)
- 8.3.1.1 North America UCaaS Unified Communication as a Service Market, by Country, 2022 – 2030 (USD Billion)
- 8.3.1 North America UCaaS Unified Communication as a Service Market, 2022 – 2030 (USD Billion)
- 8.4 North America UCaaS Unified Communication as a Service Market, by Component, 2022 – 2030
- 8.4.1 North America UCaaS Unified Communication as a Service Market, by Component, 2022 – 2030 (USD Billion)
- 8.5 North America UCaaS Unified Communication as a Service Market, by Delivery model, 2022 – 2030
- 8.5.1 North America UCaaS Unified Communication as a Service Market, by Delivery model, 2022 – 2030 (USD Billion)
- 8.6 North America UCaaS Unified Communication as a Service Market, by Industry Vertical, 2022 – 2030
- 8.6.1 North America UCaaS Unified Communication as a Service Market, by Industry Vertical, 2022 – 2030 (USD Billion)
- 8.7. Europe
- 8.7.1 Europe UCaaS Unified Communication as a Service Market, 2022 – 2030 (USD Billion)
- 8.7.1.1 Europe UCaaS Unified Communication as a Service Market, by Country, 2022 – 2030 (USD Billion)
- 8.7.1 Europe UCaaS Unified Communication as a Service Market, 2022 – 2030 (USD Billion)
- 8.8 Europe UCaaS Unified Communication as a Service Market, by Component, 2022 – 2030
- 8.8.1 Europe UCaaS Unified Communication as a Service Market, by Component, 2022 – 2030 (USD Billion)
- 8.9 Europe UCaaS Unified Communication as a Service Market, by Delivery model, 2022 – 2030
- 8.9.1 Europe UCaaS Unified Communication as a Service Market, by Delivery model, 2022 – 2030 (USD Billion)
- 8.10 Europe UCaaS Unified Communication as a Service Market, by Industry Vertical, 2022 – 2030
- 8.10.1 Europe UCaaS Unified Communication as a Service Market, by Industry Vertical, 2022 – 2030 (USD Billion)
- 8.11. Asia Pacific
- 8.11.1 Asia Pacific UCaaS Unified Communication as a Service Market, 2022 – 2030 (USD Billion)
- 8.11.1.1 Asia Pacific UCaaS Unified Communication as a Service Market, by Country, 2022 – 2030 (USD Billion)
- 8.11.1 Asia Pacific UCaaS Unified Communication as a Service Market, 2022 – 2030 (USD Billion)
- 8.12 Asia Pacific UCaaS Unified Communication as a Service Market, by Component, 2022 – 2030
- 8.12.1 Asia Pacific UCaaS Unified Communication as a Service Market, by Component, 2022 – 2030 (USD Billion)
- 8.13 Asia Pacific UCaaS Unified Communication as a Service Market, by Delivery model, 2022 – 2030
- 8.13.1 Asia Pacific UCaaS Unified Communication as a Service Market, by Delivery model, 2022 – 2030 (USD Billion)
- 8.14 Asia Pacific UCaaS Unified Communication as a Service Market, by Industry Vertical, 2022 – 2030
- 8.14.1 Asia Pacific UCaaS Unified Communication as a Service Market, by Industry Vertical, 2022 – 2030 (USD Billion)
- 8.15. Latin America
- 8.15.1 Latin America UCaaS Unified Communication as a Service Market, 2022 – 2030 (USD Billion)
- 8.15.1.1 Latin America UCaaS Unified Communication as a Service Market, by Country, 2022 – 2030 (USD Billion)
- 8.15.1 Latin America UCaaS Unified Communication as a Service Market, 2022 – 2030 (USD Billion)
- 8.16 Latin America UCaaS Unified Communication as a Service Market, by Component, 2022 – 2030
- 8.16.1 Latin America UCaaS Unified Communication as a Service Market, by Component, 2022 – 2030 (USD Billion)
- 8.17 Latin America UCaaS Unified Communication as a Service Market, by Delivery model, 2022 – 2030
- 8.17.1 Latin America UCaaS Unified Communication as a Service Market, by Delivery model, 2022 – 2030 (USD Billion)
- 8.18 Latin America UCaaS Unified Communication as a Service Market, by Industry Vertical, 2022 – 2030
- 8.18.1 Latin America UCaaS Unified Communication as a Service Market, by Industry Vertical, 2022 – 2030 (USD Billion)
- 8.19. The Middle-East and Africa
- 8.19.1 The Middle-East and Africa UCaaS Unified Communication as a Service Market, 2022 – 2030 (USD Billion)
- 8.19.1.1 The Middle-East and Africa UCaaS Unified Communication as a Service Market, by Country, 2022 – 2030 (USD Billion)
- 8.19.1 The Middle-East and Africa UCaaS Unified Communication as a Service Market, 2022 – 2030 (USD Billion)
- 8.20 The Middle-East and Africa UCaaS Unified Communication as a Service Market, by Component, 2022 – 2030
- 8.20.1 The Middle-East and Africa UCaaS Unified Communication as a Service Market, by Component, 2022 – 2030 (USD Billion)
- 8.21 The Middle-East and Africa UCaaS Unified Communication as a Service Market, by Delivery model, 2022 – 2030
- 8.21.1 The Middle-East and Africa UCaaS Unified Communication as a Service Market, by Delivery model, 2022 – 2030 (USD Billion)
- 8.22 The Middle-East and Africa UCaaS Unified Communication as a Service Market, by Industry Vertical, 2022 – 2030
- 8.22.1 The Middle-East and Africa UCaaS Unified Communication as a Service Market, by Industry Vertical, 2022 – 2030 (USD Billion)
- Chapter 9. Company Profiles
- 9.1 RingCentral
- 9.1.1 Overview
- 9.1.2 Financials
- 9.1.3 Product Portfolio
- 9.1.4 Business Strategy
- 9.1.5 Recent Developments
- 9.2 8×8
- 9.2.1 Overview
- 9.2.2 Financials
- 9.2.3 Product Portfolio
- 9.2.4 Business Strategy
- 9.2.5 Recent Developments
- 9.3 LogMeIn
- 9.3.1 Overview
- 9.3.2 Financials
- 9.3.3 Product Portfolio
- 9.3.4 Business Strategy
- 9.3.5 Recent Developments
- 9.4 Orange S.A.
- 9.4.1 Overview
- 9.4.2 Financials
- 9.4.3 Product Portfolio
- 9.4.4 Business Strategy
- 9.4.5 Recent Developments
- 9.5 DialPad
- 9.5.1 Overview
- 9.5.2 Financials
- 9.5.3 Product Portfolio
- 9.5.4 Business Strategy
- 9.5.5 Recent Developments
- 9.6 StarBlue
- 9.6.1 Overview
- 9.6.2 Financials
- 9.6.3 Product Portfolio
- 9.6.4 Business Strategy
- 9.6.5 Recent Developments
- 9.7 Windstream
- 9.7.1 Overview
- 9.7.2 Financials
- 9.7.3 Product Portfolio
- 9.7.4 Business Strategy
- 9.7.5 Recent Developments
- 9.8 Alcatel-Lucent Enterprise
- 9.8.1 Overview
- 9.8.2 Financials
- 9.8.3 Product Portfolio
- 9.8.4 Business Strategy
- 9.8.5 Recent Developments
- 9.9 Intrado Corporation
- 9.9.1 Overview
- 9.9.2 Financials
- 9.9.3 Product Portfolio
- 9.9.4 Business Strategy
- 9.9.5 Recent Developments
- 9.10 NTT Communications Corporation
- 9.10.1 Overview
- 9.10.2 Financials
- 9.10.3 Product Portfolio
- 9.10.4 Business Strategy
- 9.10.5 Recent Developments
- 9.11 Masergy
- 9.11.1 Overview
- 9.11.2 Financials
- 9.11.3 Product Portfolio
- 9.11.4 Business Strategy
- 9.11.5 Recent Developments
- 9.12 Revation Systems
- 9.12.1 Overview
- 9.12.2 Financials
- 9.12.3 Product Portfolio
- 9.12.4 Business Strategy
- 9.12.5 Recent Developments
- 9.13 Mitel
- 9.13.1 Overview
- 9.13.2 Financials
- 9.13.3 Product Portfolio
- 9.13.4 Business Strategy
- 9.13.5 Recent Developments
- 9.14 Cisco
- 9.14.1 Overview
- 9.14.2 Financials
- 9.14.3 Product Portfolio
- 9.14.4 Business Strategy
- 9.14.5 Recent Developments
- 9.15 Vonage
- 9.15.1 Overview
- 9.15.2 Financials
- 9.15.3 Product Portfolio
- 9.15.4 Business Strategy
- 9.15.5 Recent Developments
- 9.16 Fuze Inc.
- 9.16.1 Overview
- 9.16.2 Financials
- 9.16.3 Product Portfolio
- 9.16.4 Business Strategy
- 9.16.5 Recent Developments
- 9.17 Microsoft
- 9.17.1 Overview
- 9.17.2 Financials
- 9.17.3 Product Portfolio
- 9.17.4 Business Strategy
- 9.17.5 Recent Developments
- 9.18 Google
- 9.18.1 Overview
- 9.18.2 Financials
- 9.18.3 Product Portfolio
- 9.18.4 Business Strategy
- 9.18.5 Recent Developments
- 9.19 Verizon
- 9.19.1 Overview
- 9.19.2 Financials
- 9.19.3 Product Portfolio
- 9.19.4 Business Strategy
- 9.19.5 Recent Developments
- 9.20 BT
- 9.20.1 Overview
- 9.20.2 Financials
- 9.20.3 Product Portfolio
- 9.20.4 Business Strategy
- 9.20.5 Recent Developments
- 9.1 RingCentral
List Of Figures
Figures No 1 to 25
List Of Tables
Tables No 1 to 77
Report Methodology
In order to get the most precise estimates and forecasts possible, Custom Market Insights applies a detailed and adaptive research methodology centered on reducing deviations. For segregating and assessing quantitative aspects of the market, the company uses a combination of top-down and bottom-up approaches. Furthermore, data triangulation, which examines the market from three different aspects, is a recurring theme in all of our research reports. The following are critical components of the methodology used in all of our studies:
Preliminary Data Mining
On a broad scale, raw market information is retrieved and compiled. Data is constantly screened to make sure that only substantiated and verified sources are taken into account. Furthermore, data is mined from a plethora of reports in our archive and also a number of reputed & reliable paid databases. To gain a detailed understanding of the business, it is necessary to know the entire product life cycle and to facilitate this, we gather data from different suppliers, distributors, and buyers.
Surveys, technological conferences, and trade magazines are used to identify technical issues and trends. Technical data is also gathered from the standpoint of intellectual property, with a focus on freedom of movement and white space. The dynamics of the industry in terms of drivers, restraints, and valuation trends are also gathered. As a result, the content created contains a diverse range of original data, which is then cross-validated and verified with published sources.
Statistical Model
Simulation models are used to generate our business estimates and forecasts. For each study, a one-of-a-kind model is created. Data gathered for market dynamics, the digital landscape, development services, and valuation patterns are fed into the prototype and analyzed concurrently. These factors are compared, and their effect over the projected timeline is quantified using correlation, regression, and statistical modeling. Market forecasting is accomplished through the use of a combination of economic techniques, technical analysis, industry experience, and domain knowledge.
Short-term forecasting is typically done with econometric models, while long-term forecasting is done with technological market models. These are based on a synthesis of the technological environment, legal frameworks, economic outlook, and business regulations. Bottom-up market evaluation is favored, with crucial regional markets reviewed as distinct entities and data integration to acquire worldwide estimates. This is essential for gaining a thorough knowledge of the industry and ensuring that errors are kept to a minimum.
Some of the variables taken into account for forecasting are as follows:
• Industry drivers and constraints, as well as their current and projected impact
• The raw material case, as well as supply-versus-price trends
• Current volume and projected volume growth through 2030
We allocate weights to these variables and use weighted average analysis to determine the estimated market growth rate.
Primary Validation
This is the final step in our report’s estimating and forecasting process. Extensive primary interviews are carried out, both in-person and over the phone, to validate our findings and the assumptions that led to them.
Leading companies from across the supply chain, including suppliers, technology companies, subject matter experts, and buyers, use techniques like interviewing to ensure a comprehensive and non-biased overview of the business. These interviews are conducted all over the world, with the help of local staff and translators, to overcome language barriers.
Primary interviews not only aid with data validation, but also offer additional important insight into the industry, existing business scenario, and future projections, thereby improving the quality of our reports.
All of our estimates and forecasts are validated through extensive research work with key industry participants (KIPs), which typically include:
• Market leaders
• Suppliers of raw materials
• Suppliers of raw materials
• Buyers.
The following are the primary research objectives:
• To ensure the accuracy and acceptability of our data.
• Gaining an understanding of the current market and future projections.
Data Collection Matrix
| Perspective | Primary research | Secondary research |
| Supply-side |
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| Demand-side |
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Market Analysis Matrix
| Qualitative analysis | Quantitative analysis |
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Key Players:
- RingCentral
- 8×8
- LogMeIn
- Orange S.A.
- DialPad
- StarBlue
- Windstream
- Alcatel-Lucent Enterprise
- Intrado Corporation
- NTT Communications Corporation
- Masergy
- Revation Systems
- Mitel
- Cisco
- Vonage
- Fuze Inc.
- Microsoft
- Verizon
- BT
- Others
FAQs
The “North America” region will lead the global Unified Communication as a Service (UCaaS) market during the forecast period 2022 to 2030.
The key factor driving the market is the Rise In Investments In Unified Communication-As-A-Service By Public And Hospitality Sectors, Lower the Total Cost Of Ownership (TCO) Is Driving the Ucaas Market.
The key players operating in the Unified Communication as a Service (UCaaS) market are RingCentral, 8×8, LogMeIn, Orange S.A., DialPad, StarBlue, Windstream, Alcatel-Lucent Enterprise, Intrado Corporation, NTT Communications Corporation, Masergy, Revation Systems, Mitel, Cisco, Vonage, Fuze Inc., Microsoft, Google, Verizon, BT.
The global Unified Communication as a Service (UCaaS) market is expanding growth with a CAGR of approximately 7.53% during the forecast period (2022 to 2030).
The global Unified Communication as a Service (UCaaS) market size was valued at 48.16 billion in 2021 and it is projected to reach around 240.17 billion by 2030.